A simple guide to Converge billing timelines
Converge assigns customers to one of four billing cycles based on their activation date. Each cycle has its own bill generate date, billing period coverage, and payment due date. Understanding your cycle helps you plan payments and avoid service interruption, especially since Converge applies an auto deactivated status if payment is delayed.
Reminder: The tables below show examples only. Always follow the exact bill generate date and payment due date printed on your Converge invoice or shown in your Converge customer portal.
Cycle A sample schedule
If your account was activated on the twenty second to thirty first day of the month:
| Billing Period | Bill Generate Date | Payment Due Date |
|---|---|---|
| 1st to 31st of the month | 1st day of the month | 20th day of the month |
Cycle B sample schedule
If your account was activated on the first to seventh day of the month:
| Billing Period | Bill Generate Date | Payment Due Date |
|---|---|---|
| 8th to 7th of the following month | 8th day of the month | 27th day of the month |
Cycle C sample schedule
If your account was activated on the eighth to fourteenth day of the month:
| Billing Period | Bill Generate Date | Payment Due Date |
|---|---|---|
| 15th to 14th of the following month | 15th day of the month | 3rd day of the month |
Cycle D sample schedule
If your account was activated on the fifteenth to twenty first day of the month:
| Billing Period | Bill Generate Date | Payment Due Date |
|---|---|---|
| 22nd to 21st of the following month | 22nd day of the month | 10th day of the month |
Grace period and ADS rules
Each cycle has a payment window of around fifteen to twenty days depending on the month. If payment is not made by the due date Converge applies the auto deactivated status or ADS. Under ADS your account will be disabled three to five days after the due date depending on your assigned cycle. Service will only be restored after payment posting.
Ways to pay your Converge bill
• Pay through the myConverge portal or the Converge app for real time posting.
• You may also pay through accredited third party payment centers and e wallets such as GCash, Maya, and banking apps. Posting time may take one to three business days.
• Auto debit is available through selected banks to help you avoid missed due dates.
Frequently Asked Questions
Q: How do I confirm my billing cycle?
A: Your billing cycle is shown on your invoice and inside your Converge portal. You may also contact Converge support to verify your assigned cycle.
Q: What should I do if my due date falls on a weekend or holiday?
A: Converge usually accepts payments posted on the next business day but it is best to pay before the due date to avoid ADS activation.
Q: Can I pay before the bill generate date?
A: Yes, advance payments are allowed. Make sure you enter the correct account number to ensure proper posting.