Understanding how Maynilad prepares and releases your monthly bill
Maynilad sends a monthly statement of account that includes the billing period covered, the date the bill was released, and the payment due date. These items determine the window of time you have to review your charges and settle your payment before late fees apply.
Reminder: The sample schedule below is only an illustration. Actual dates may change based on fieldwork, meter reading adjustments, system updates or service advisories. Always follow the bill issue date and due date printed on your official Maynilad statement.
Sample billing schedule
| Billing Period | Bill Issue Date | Payment Due Date |
|---|---|---|
| December 1 to December 31 | January 5, 2025 | January 20, 2025 |
| January 1 to January 31 | February 5, 2025 | February 20, 2025 |
| February 1 to February 28 | March 5, 2025 | March 20, 2025 |
The grace period explained
Customers generally receive around ten to fifteen days between the bill issue date and the payment due date. This window serves as the grace period during which you can examine the billing details and complete your payment without any added charges. It is important, however, to rely on the exact due date printed on your own statement of account because this is the official deadline Maynilad follows.
Ways to settle your Maynilad bill
Payments can be made through the My Water Bill portal, various accredited payment centers, bank partners and online channels. Registering for the My Water Bill portal allows you to view your current bill, track previous statements and receive reminders through SMS or email.
Helpful reminders
• Always check your printed bill or online account for the correct dates
• Keep your official payment confirmation especially when using third party partners
• If your due date falls on a holiday or weekend, payments posted on the next business day are usually accepted although it is best to confirm with Maynilad customer service
Frequently Asked Questions
Q: Why is my schedule different from the examples?
A: The table only demonstrates how a typical cycle works. Your actual dates may vary based on your meter reading route or service area. Always follow the details on your Maynilad bill.
Q: How can I view my billing information online?
A: You can register for My Water Bill to access your current bill, payment history and other account information.
Q: Where can I pay my bill?
A: Maynilad accepts payments through banks, digital wallets, the customer portal and accredited partners found on their payment facilities list.
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